Area9’s Enterprise Team are pleased to share that we have been recognised as a Finalist for the 2023 CRN Impact Awards celebrating stand-out Australian IT Channel providers.
We entered the award category for Business Transformation, which recognises projects that have helped to transform a customer’s operations, delivering more efficient operations and business growth.
As part of our awards submission and finalist recognition, we highlighted our work with utility provider, Power and Water Corporation. Our team collaboratively worked with Power and Corporation to firstly analyse their current business and operations processes, to be able to deliver an integrated solution involving strategic and digital platforms.
The result was a robust workflow and business management solution across ITSM, HR, procurement and strategy, that has been successfully adopted by everyone within the organisation.
End to end enterprise solution
The value of Area9’s work with Power and Water goes beyond a one-off technology upgrade, as Area9 empowered Power and Water to anticipate and adapt to changes and help shape the company’s future by being less reactive to changes in the industry.
This forward-thinking, data-informed approach focused on supportingPower and Water’s competitive edge by fostering continuous improvement and innovation.
From Power and Water Corporation
Melanie Goetze – Senior Manager at Power and Water Corporation – shared these insights about our business transformation journey together.
“The Power and Water Corporation has been partnering with Area 9 on the implementation of the Atlassian technology stack in the cloud for high velocity ITSM. Working closely together, Area 9 has truly transformed our IT service management system and provided us with a robust foundation for a new business model for how we deliver enterprise service management across other business areas such as HR, legal, procurement, travel and facility management.
By leveraging the Atlassian technology stack, Area 9 has empowered us to deliver an unparalleled customer experience. The cloud-based solution has significantly enhanced the speed and agility of our IT service management, enabling us to respond to customer requests with increased efficiency and effectiveness. This has not only improved customer satisfaction but also positively impacted our overall business performance.
Moreover, Area 9’s implementation of work and task management with dashboard functionality has revolutionized our approach to managing issues and tasks. The intuitive dashboard provides us with real-time visibility into ongoing activities, enabling better collaboration, coordination, and tracking of progress. It has greatly increased productivity and accountability across our organization, resulting in improved project outcomes and timely completion of tasks.
One standout feature of the implemented solution is the asset database for lifecycle management of IT assets. Area 9’s expertise in configuring and optimizing this database has provided us with a centralized platform to efficiently manage our IT assets throughout their lifecycle. This has not only reduced operational complexities but also resulted in significant cost savings and improved asset utilization.
In terms of performance evaluation and return on investment, Area 9 has worked closely with us to define key metrics aligned with our business objectives. They have meticulously measured the impact of the implemented solution, tracking improvements in customer satisfaction, productivity gains, cost savings, and other relevant metrics. The new system will enable us to gain immediate ROI with the data and business insights the system can provide in real-time.
Area 9’s expertise and dedication throughout the implementation process were exceptional. They demonstrated a deep understanding of our unique needs and challenges, ensuring that the Atlassian technology stack was seamlessly integrated into our existing infrastructure. Their strategic insights and efficiencies in implementing the solution were invaluable, enabling us to streamline our IT service management processes and optimize our operations.”
View the full list of finalists and winners
Congratulations to all finalists and award winners for the 2023 CRN Impact Awards. We’re honoured to have been recognised amongst so many other stand-out IT projects, platforms and innovations nationally.